Terms & Conditions

Safar E Madinah — Terms & Conditions

Trading name of Syed Spiritual Retreat Ltd

All packages, flights, hotels, and services are subject to availability and may change at the time of booking.
Once confirmed, all bookings are non-refundable, non-changeable, and non-transferable.
Deposits are strictly non-refundable under all circumstances.
Prices are quoted in GBP unless stated otherwise.
Any city taxes, resort fees, or hotel-collected charges must be paid directly by the customer.
Customers must review all booking details and notify us immediately of any errors or discrepancies.
Making a booking confirms acceptance of these Terms & Conditions.

Passports must be valid for at least 7 months from the return date.
Customers are responsible for ensuring they meet all passport, visa, and entry requirements for their destination.
Visa issuance is not guaranteed. We are not liable for visa denials before or after issuance.
No refunds will be issued for visa rejection, delays, or changes in government policy.
Saudi regulations may change at any time without notice; customers must stay updated and comply with all requirements.
Meningitis or other vaccinations may be required for entry into Saudi Arabia.

We strongly recommend purchasing comprehensive travel insurance covering medical, emergency, pandemic-related, and cancellation situations.
Safar E Madinah is not responsible for any losses resulting from lack of insurance.

Flight prices are not confirmed until tickets are issued.
All tickets are non-refundable and non-changeable once issued.
Customers must reconfirm flights 72 hours before departure.
Flight delays, cancellations, or schedule changes are the responsibility of the airline.
We will assist where possible, but alternative arrangements may incur additional costs.
Baggage allowance varies by airline; customers must check their ticket for details.

Hotel ratings are based on Saudi Ministry of Tourism standards, not international norms.
Hotel suppliers may change rooms or hotels; we are not liable for such changes.
Once the hotel’s free cancellation period has passed, full charges apply.
Customers are encouraged to check hotel reviews and suitability before booking.

Transport timings, routes, and arrangements may change due to operational or government requirements.
Customers must follow instructions from group leaders, local representatives, and authorities at all times.
Luggage remains the customer’s responsibility throughout the journey.

Pilgrims must comply with all Saudi health, visa, and travel regulations.
Processing times at Saudi airports (especially Hajj Terminal) may take 8-12 hours or more.
Customers must keep passports, wristbands, luggage tags, and essential items with them at all times.
Group separation may occur during busy periods; customers must follow instructions carefully.

Provide accurate personal and booking information.
Arrive at the airport 3 hours before international flights.
Carry all required documents, including passports, visas, medical records, and medication.
Keep valuables and money secure at all times.
Follow group leader instructions during Umrah/Hajj travel.

Any complaints must be submitted in writing within 7 days of returning from travel.
Complaints submitted after this period may not be accepted.

Some flight-inclusive holidays are financially protected by the ATOL scheme through our ATOL-licensed travel partners.
ATOL protection does not apply to all travel services.
Customers must ask us to confirm which elements are ATOL protected.

All bookings are governed by the laws of England and Wales.
Any disputes arising in Saudi Arabia will be handled under Saudi law and authorities.